Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

The service was terrific. The staff is wonderful. The bed was very comfortable. It's a great location if you want to be away from the rest of the hotel zone. But if you want to go anywhere you need to hire a car or get on a group tour because the resort is quite far away from anything.

The property was very clean. There were activities going on everyday no matter what section you stayed in. The food was plenty. I would overall give her food 7/10.

The hotel was excellent, definitely coming back. We checked in with concierge which is different depending on the room booked. It was a bit of a long wait but there were lots of food and drinks while you wait just don’t get too drunk so you can actually check in lol. Food was great. Service was excellent. We ate at most of the restaurants, the only one that was a bit disappointing was the Caribbean and this is only because the menu does not have Caribbean dishes such as jerk chicken and peas and rice. We also visited the spa which was excellent but a bit pricey. We have the couples massage and hydrotherapy. Both are highly recommended and you’ll get the best out of it for your money. We stayed at the terrace jacuzzi room that came with a butler and 25% off spa treatments. Our morning butler Veny was very attentive and check on us multiple times in the day. He made our reservations , always going an extra mile to make us happy. We are also appointed a night butler but we never met or spoke which wasn’t really a problem for us. I wish we stayed at the hideaway away from children and it’s more romantic and gives a private vibes for couples or girls/boys trip. The diamond club beach bar is a but disappointing. I like the swings, cute for pictures. Overall the hotel is really huge , we kept on finding different places and spots each day. The location is far away from the centre/ nightlife what is also known as the hotel zone where you find your attractions, tourist shops and etc. taxi is very expensive $40-50 usd each way. However I felt really safe at the hotel, lots of security and measures to ensure safety.

The rooms, facilities, cafes, restaurants, club, swimming pools were absolutely amazing! Food was good, especially the buffet as it catered to everyone

I like the location of the property as well as the property itself. Room service needs to step up and have meals delivered in a more timely fashion.