Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino
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Loved my room, there was plenty to do(you can’t bored there), eat and drink. Went for a wedding, and the staff there made the day very pleasant. Wish I stayed longer so I could have a chance to use everything the hotel had to offer.
Jennifer
ตุลาคม 2567
The service was terrific. The staff is wonderful. The bed was very comfortable. It's a great location if you want to be away from the rest of the hotel zone. But if you want to go anywhere you need to hire a car or get on a group tour because the resort is quite far away from anything.
Zoonie
พฤษภาคม 2567
The staff were amazing, very attentive! And our room with the swim up pool was perfect for our 4 month old. Room was kept very clean and was very comfortable. We had mostly everything we needed at our disposal and it was the perfect first family holiday!
Hunt
พฤษภาคม 2567
The hotel was excellent, definitely coming back. We checked in with concierge which is different depending on the room booked. It was a bit of a long wait but there were lots of food and drinks while you wait just don’t get too drunk so you can actually check in lol. Food was great. Service was excellent. We ate at most of the restaurants, the only one that was a bit disappointing was the Caribbean and this is only because the menu does not have Caribbean dishes such as jerk chicken and peas and rice. We also visited the spa which was excellent but a bit pricey. We have the couples massage and hydrotherapy. Both are highly recommended and you’ll get the best out of it for your money. We stayed at the terrace jacuzzi room that came with a butler and 25% off spa treatments. Our morning butler Veny was very attentive and check on us multiple times in the day. He made our reservations , always going an extra mile to make us happy. We are also appointed a night butler but we never met or spoke which wasn’t really a problem for us. I wish we stayed at the hideaway away from children and it’s more romantic and gives a private vibes for couples or girls/boys trip. The diamond club beach bar is a but disappointing. I like the swings, cute for pictures. Overall the hotel is really huge , we kept on finding different places and spots each day. The location is far away from the centre/ nightlife what is also known as the hotel zone where you find your attractions, tourist shops and etc. taxi is very expensive $40-50 usd each way. However I felt really safe at the hotel, lots of security and measures to ensure safety.
Cassandra
กันยายน 2565
The property was very clean. There were activities going on everyday no matter what section you stayed in. The food was plenty. I would overall give her food 7/10.
Rasheeda
พฤษภาคม 2567
Grounds were very well kept, the food was great, the entertainment was great. We had an amazing time. The staff was attentive. The room was clean and room service was amazing. The staff treated you like family. We will most certainly be back!!
Jovon
กันยายน 2567
The rooms, facilities, cafes, restaurants, club, swimming pools were absolutely amazing! Food was good, especially the buffet as it catered to everyone
Vritti
กุมภาพันธ์ 2567
I like the location of the property as well as the property itself. Room service needs to step up and have meals delivered in a more timely fashion.
Lori
พฤษภาคม 2565
I loved the bartenders. They prepared the best drinks. My favorites drinks included Purple Rain, Miami Vais, and Strawberry Margarita. The staff was exceptional. The food was so delicious. The restaurants were good. The swim up bar was fabulous. My favorite restaurant was Agave. I also loved the palomas and margaritas. Can’t forget the mojitos. I loved the Aqua Fit classes with Astrid. She made it fun to work out in the pool. On our last night there Chef Daniel and Raul the waiter at Agave made us a free culinary experience 3 course meal. This meal was off the menu. The first course was a Caribbean style ceviche with a Caribbean style salad. The salad had strawberry slices and blueberries. It was garnished with a shrimp breaded with coconut. It was all very well plated. The main course included 2 pineapples stuffed with shrimp and topped with cheese. The cheese was melted on top and was delicious. The main course also had una “parrillada.” This included different kinds of grilled meats. The meat was so tender and juicy. The last course was dessert. Since it was my daughter’s 15th birthday, he made a big cake for us. This was totally a surprise. We had no idea. The cake was also delicious. This treat was only for us. They sang my daughter happy birthday and it was truly amazing. They gave us a to go box for the cake. Chef Daniel and Raul the waiter were truly attentive to our needs. They even gave my daughter a balloon. This amazing experience was all at the Agave Mexican Restaurant. The mini fridge/bar was stocked daily with chips and M&M’s. The rooms were clean. The restrooms were so fresh and clean. The stalls were private.
Alejandro
สิงหาคม 2565
Diamond Club butlers service. Beautiful pool areas. Comfy bed. Beautiful views. Food was amazing and breakfast was my favourite.
Nicola
กุมภาพันธ์ 2568
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